Frequently Asked Questions

Background Check FAQs:

Question: Who is required to have a background check?
Answer: All Team Managers, and Appraisers will be required to obtain background checks. Additionally all California Destination Imagination Staff (Affiliate Directors, Affiliate Board Members, Affiliate Challenge Masters, Affiliate Operating Committee members, Regional Directors, Regional Committee Members, Regional Challenge Masters) will also be required to obtain background checks.

Question: Will Assistant Team Managers also be required to obtain background checks?
Answer: Assistant Team Managers are Team Managers so they also need to obtain background checks.

Question: Why is California Destination Imagination requiring backgrounds checks?
Answer: The is part of our commitment to provide a safe comfortable environment for the youth in the program.  Background checks are only one part of our ongoing youth protections efforts. Education materials and additional policies along with training in youth protection are in development.

Question: Where do we obtain these background checks?
Answer: Background Checks must be obtained from Sterling Volunteers (formerly Verified Volunteers).  When you login to  MyCALDI, you will be sent an email which will contain instructions on how to obtain the check.  There will be a unique link to Sterling Volunteers to obtain your background check

Question: Where can I find more information about Sterling Volunteers and how will my background check information be handled?
Answer: Detailed background check information will be housed at Sterling Volunteers.  The only people at California Destination Imagination with access to this information will be the California Destination Affiliate Director/s. For more information about Sterling Volunteers background checks go to

Question: How much will it cost?
Answer: Staff members, Appraisers and Team managers are required to obtain a Level 2 background check for $17.00.

Question: Who pays for background checks?
Answer: The person obtaining the background check pays for their check.

Question: How often will we be required to renew our background check?
Answer: Your background check need to be renewed annually.  When you pay for a background check you are actually paying for the initial background check plus monthly rechecks for a year.

Question: I already have had a background check from other agencies.  May I send you a verification of that background check?
Answer: No, California Destination Imagination only accepts background checks at the appropriate level from Sterling Volunteers (formerly Verified Volunteers).

Question: I already have a background check from Sterling Volunteers.  May I share that with you through Steling Volunteers?
Answer: Yes, as long as the background check level is appropriate for your role in California Destination Imagination.

Question: I went to Sterling Volunteers to obtain a background check and was asked for a “Good Deed Code.”  What is that?
Answer: A Good Deed Code identifies to Sterling Volunteers (formerly Verified Volunteers) the organization for which you are obtaining a background check along with the level required.  Go to MyCALDI and click on the Background check link on your homepage.

Question: What happens if I do not either get a background check or I am deemed to be ineligible?
Answer: You will not be allowed to be a volunteer associated with or hold any role in California Destination Imagination that requires a background check. Your Region Director will be notified of you ineligibility.

Question: What if I disagree with results of the Sterling Volunteers Report?
Answer  Sterling Volunteers will provide you with a detailed result of you background check. If you disagree with the results, you have the right to contest the findings.